“We’ve added $52,000 to our bottom line in the last 6 months working with Optical Success Academy.”

My least favourite meeting of the year used to be the one with my accountant. That all changed this month when my accountant told me we’ve added $52,000 to our bottom line in the last 6 months working with Conor Heaney and Optical Success Academy.

Conor’s program has forced me to re-examine everything in my practice. We’ve refined our pricing and our processes and in just 6 months we’re really seeing the true potential of the practice.

“Since starting with Optical Success Academy 6 months ago we’ve had 3 record-breaking months.”

My father started Ulla Eyewear 20 years ago as one of Madison’s only independent and family-owned eyewear stores with a tradition of style and originality. I purchased the business in 2009 and over the years figured out how to run a business and made in into a very successful store.

What was really nice about discovering Conor was it helped me strengthen the business with better processes. After 20 years I know how to do most things in running an optical store but there were lots of processes we had that just weren’t working. Conor’s program showed me how to make small changes that have made big difference to the business.

We have 8 staff and communication was a challenge and our processes were a challenge. Involving my staff in Optical Success Academy has created a much more cohesive team with a great team atmosphere. Conor has made it much easier to get effective processes going.

Conor gives a different perspective to my business. I like that I get so much support and it’s really helpful being able to talk through these things with someone who has gone through every part of this business himself.

It comes down to treating your customers and patients completely different than how other stores are going to treat them. You can customise their experience. OSA has helped me educate my staff which is a big thing because they are on the front line interacting with the customers. So all of these things we were doing before have been refined, upgraded and given an extra boost from Conor and it’s made a big impact.

We’ve made real progress working with Conor despite a challenging year with many transitions. Conor’s help and guidance means we’ve laid a foundation for a great 2019. Since starting with Optical Success Academy 6 months ago we’ve had 3 record-breaking months. And we’re just getting started!

“Being in Optical Success Academy has given me the tools to take my practice to the next level.”

Although my practice was already successful and doing well I was feeling over-worked with no clear path forward. I felt stuck. Working with Conor has helped me carve out time to work on the practice. Practices don’t excel just by accident – you need processes. Optical Success Academy has those processes.

Being in Optical Success Academy has given me the tools to take my practice to the next level. Working with Conor has been a lifeline that has given me a new plan and the support and confidence to make it happen.

I can now articulate exactly where I am going with my practice. Communication within the practice is much better. We’ve got a steady flow of new patients who love our concierge-like experience. I’m very excited about the future and have a whole new energy for my practice.”

“Conor Heaney and the Optical Success Academy have cutting edge ideas for the optical industry.”

Conor Heaney and the Optical Success Academy have cutting edge ideas for the optical industry. Since becoming a member only 3 short months ago, we are already doing things for customers that no other optical in the U.S. is doing. We can say with complete confidence that we are different than all other optical stores. Creating the VIP experience for our customers has become our #1 specialty. If you are looking to take your practice to the next level, this is THE program for you. And a big shout out to Carina! She has given us full support along the way.